WHPDA Customer Service - Key Attributes & Abilities
Adaptability: Can you change directions; start new tasks quickly and without resistance?
Problem Solving: Can you deal effectively with routine issues and customer concerns?
Motivation: How can you look for opportunities to “do more” for your team at work?
Personal Effectiveness: Must show an ability to maintain a positive attitude at work, even when things are challenging or tough.
Problem Solving: Can you deal with simple, day-to-day disagreements with customers and even possibly co-workers or your supervisor; without losing control?
Stress Management: Can you work well even if there is a lot to do? Can you work well and stay focused even when a customer is not happy?
Communication: Are you able to respectfully speak up for yourself? Can you verbally communicate your ideas and thoughts to customers and co-workers.
Customer Orientation: Can you stay positive (smile and be continually helpful) even when a customer presents and issue or problem, or becomes “difficult”?
Listening Skills: Can you listen effectively to find out what someone wants, and then help them either get it; or assist them in finding an alternative if what they want isn’t available?
Interpersonal Skills / Teamwork: Can you work as a team (be on time to work for every scheduled shift; jump in and help others with a positive, can-do attitude – even when they need help with something that is not your assigned duty)?
Integrity: Are you trustworthy? Will you tell your employer if you see another person (employee, customer, vendor, guest) being dishonest (stealing, taking company items for personal use, etc.)?
Self-Assessment: Are you willing and able to discuss your performance, including areas to grown and improve, with your supervisors?